Pellets Direct LLC in Uxbridge, MA Open now

Reviews about Pellets Direct LLC

• ★ ☆ ☆ ☆ ☆

  October 01, 2019, by Stephanie Shea
  Terrible customer service. They never answer phone calls. I placed an order on 9/18, and was told by Kevin that I would not be billed until delivery. Fast forward to today, 10/10 and I was billed. I left a message questioning this as this was not what I was told. Received a nasty phone call from Tammy saying that what I was told was wrong. She actually said to me "Well, then why don't we cancel your order". Arguing with a customer is so unprofessional. Saying "Well, then why don't we cancel your order?!". Childlike. I"m disgusted. Update: No, they did not meet my expectations. Poor customer service. I left 4 different messages and did not receive a phone call back until I questioned why I was being billed in an email. I stand by my review. I did not "accuse" them of charging me without authorization, I simply questioned why I was being charged before delivery, when I was told otherwise. And offering to refund the card was stated as "Well, then why don't we cancel your order", in a nasty tone. Shop elsewhere and save yourself the hassle
• ★ ★ ★ ★ ★

  June 30, 2019, by Julie Mathus
  We learned after the first time of using Pellets Direct never to go with a different company. 4 out of the 5 years we have lived in NE so far, we have ordered pellets from Pellets Direct. Only 1 year did we try a different company and that was the first year we lived here (we where new to the area and didn't have a clue). The other company screwed up our driveway and didn't deliver where they said they would! Pellets Direct has always delivered on time and placed the pellets in the garage (this depends on what you order for delivery service), plus didn't screw up our very steep driveway!! After placing our order on line, they call to confirm the order with you. Then they advise they will be calling you again to schedule your delivery date, in the month you choose (Oct, Nov, Dec etc.). Your card is not charged till they call and confirm/schedule the delivery date. Pellets Direct employees and staff very friendly to talk with and are very helpful in making sure you get the best pellets to fit your needs. They work with you on delivery and the driver is super nice and helps make sure the pellets get put where you need them!! Love that the driver recognizes who you are the next year when he comes to deliver and remembers how many pallets you order and where you usually have them put!! (Now that is another great service point)!! This will be our pellet company as long as we live in NE!! Thanks for being so great Pellets Direct!!